The rules to follow

When you arrive in your reception centre, a member of staff explains how it operates and the rules to follow. They will give you a document which explains all the rules: the House Rules. This document is available in several languages. The document is very useful and it is important that you fully understand it.

The rules make it possible to keep the place clean and orderly. The rules also make it possible to ensure the safety of residents, and have control over people entering and leaving the building.

Complaints

The House Rules also explain that if you do not agree with your living conditions in the reception location, you can lodge a complaint with the responsible complaints officer at your reception location.

Not satisfied with the response from your reception location? You can file a complaint with the regional director of Fedasil via info@fedasil.be.

Not satisfied with Fedasil's response? You can file a complaint with the Federal Ombudsman via www.federaalombudsman.be.

Sanctions

If you do not follow the rules, the director of the reception centre may give you a sanction. If you do not agree with the sanction you have received, you can appeal against the decision.

Sanctions and appeals are explained in the House Rules. Your social worker can also explain these rules.