Disclaimer

Informational nature of the content

All information on this website is provided for general informational purposes only. 
Although Fedasil makes every reasonable effort to ensure that the content is correct and updated, Fedasil cannot guarantee the completeness, accuracy or current validity of all information at all times.

Nothing on this website should be considered as:

• legal advice
• an administrative decision
• an assessment of an individual asylum case
• a binding interpretation of Belgian or European law 

Chatbot disclaimer

The FedasilInfo chatbot is an AI-supported tool designed to help users find more easily information available on this website. 
The chatbot:

• only uses information published on www.fedasilinfo.be
• does not use external sources
• translates the information to languages with the help of AI translation
• does not make decisions of any kind
• does not provide legal or personal advice
• cannot assess or influence asylum procedures, reception rights, or individual files

Fedasil does not guarantee that chatbot-generated answers will always be error‑free, complete, or perfectly translated. 
If there is any discrepancy between chatbot answers and the official website content, the website text prevails.

If there is any discrepancy between the translated answers of the chatbot and the translated text of the official website content, the website text prevails. 

No rights can be derived

The information on this website and the chatbot responses do not create any rights for users. 
Only official communications from competent authorities (e.g. Fedasil, the Office of the Commissioner General for Refugees and Stateless Persons – CGRS/CGRA, the Immigration Office) have legal value. 

User responsibility 

Users remain responsible for how they interpret or use the information from the website or the chatbot. 
For accurate guidance about your asylum procedure, reception conditions, or individual case, please contact: 

• your social worker in the reception centre 
• your legal representative  

Copyright

Photos: the copyright for the photographs shown on www.fedasilinfo.be is held by Fedasil unless otherwise stated.

Texts: unless otherwise stated, the information on www.fedasilinfo.be is free of copyright.

Reproduction: the personal use of this information (texts and photos) is free and authorised, provided that the source is specified ("information obtained from www.fedasilinfo.be, the information hub for asylum seekers in Belgium"). 

Contact

Quality concerns: Fedasil is extremely concerned with the quality of the information published on www.fedasilinfo.be. If some of the information published on www.fedasilinfo.be is incorrect, Fedasil undertakes to correct it as soon as possible.

For questions or comments regarding this website, you can contact Fedasil by writing a mail to info@fedasil.be  

Privacy and data protection

Interactions with the chatbot may be logged and processed for quality improvement and monitoring purposes, in accordance with applicable data protection laws. For more information, please consult our privacy policy. 

Liability, applicable law and jurisdiction

Fedasil cannot be held liable for any damages resulting from the use of the website or chatbot.  

This website, including its disclaimer and the use of the chatbot, is governed by Belgian law.

Any disputes arising from the use of this website or chatbot shall fall under the exclusive jurisdiction of the competent courts of Belgium. 

Modifications

Fedasil reserves the right to modify this disclaimer at any time without prior notice. Users are encouraged to consult this page regularly to stay informed of any updates.