Healthcare outside the reception centre
If necessary, you will also receive medical care from a health care provider outside the reception centre. This can be, for example, a general practitioner (GP), dentist, physiotherapist or psychologist.
The medical service will make an appointment for you. You can also make an appointment with a healthcare provider outside the centre yourself. You have to do that through a website or online app. You can also call the healthcare provider.
Always inform the medical service if you make an appointment with a healthcare provider outside the centre. The medical service will give you a requisitorium to hand over to the healthcare provider during the consultation. If you have a requisitorium you don't have to pay anything.
A hospital appointment
The doctor or nurse may refer you to a hospital for an examination by a specialised doctor or for hospitalisation.
It is also possible to make an appointment at the hospital yourself. Always inform the medical service at the reception centre when making an appointment at the hospital.
Inform the hospital if you need an interpreter during the consultation.
The day you register at the hospital you have to bring your doctor's referral letter and your orange card or other identity document.
The hospital will first check whether you are entitled to the needed medical care from Fedasil. Some medical care requires the approval by a Fedasil doctor before the government health agency CAAMI-HZIV will reimburse the costs.
After approval by Fedasil, the health agency CAAMI-HZIV will pay your medical expenses directly to the hospital.
Collecting medicine at the pharmacy
In a pharmacy, you can pick up the medicine prescribed by the doctor.
The pharmacist will also explain the use of medicine and possible side effects.
Always take the doctor's prescription and your orange card or other identity document with you to the pharmacy.
The pharmacist will first check whether you are entitled to the needed medical care from Fedasil. Some medical care requires the approval by a Fedasil doctor before the government health agency CAAMI-HZIV will reimburse the expenses. After approval by Fedasil, the health agency CAAMI-HZIV will pay for the medicine directly to the pharmacy.
You can also buy medicine at the pharmacy that do not require a prescription, such as painkillers. If you buy medicine without a prescription, you will have to pay the full cost yourself.
What if you receive a medical invoice?
Make an appointment at the medical service as soon as possible if you receive an invoice from a doctor, pharmacy or hospital asking you to pay medical expenses. The staff of the medical service will help you.